Terms Of Sale - Courses
Last Published - 04/05/2020
BACKGROUND

These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Services are sold and provided by Us through this Our Site.  Please read these Terms of Sale carefully and ensure that you understand them before ordering any Services from Our Site.  You will be required to read and accept these Terms of Sale when ordering Services.  If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Services through Our Site.  These Terms of Sale, as well as any and all Contracts are in the English language only.

1. Definitions and interpretation

1.1 – In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

“Contract” means a contract for the purchase and sale of Services, as explained in Clause 7
“Order” means your order for the Services
“Order Confirmation” means our acceptance and confirmation of your Order
“Services” means the services which are to be provided by Us to you as specified in your Order (and confirmed in Our Order Confirmation)
“We/Us/Our” means Success World Limited, a company registered in England under 12565531, whose registered address is Banner Grove, Birmingham B23 5UJ
“Our Site”

means the combination of the following URL’s that in combination with one another server the scope of the Success World Limited product delivery platform.

  • https://payments.property-investors.co.uk
  • https://online.property-investors.co.uk
2. Information About Us

2.1 – Our Site is owned and operated by Success World Limited, a company registered in England under 12565531, whose registered address is Banner Grove, Birmingham B23 5UJ

2.2 – It is your responsibility to make any and all arrangements necessary in order to access Our Site.

2.3 – Access to Our Sites are provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

2.4 – Use of Our Site is subject to our Website Terms of Use.  Please ensure that you have read them carefully and that you understand them

3. Age Restrictions

3.1 – Consumers may only purchase Services through Our Site if they are at least 18 years of age

4. Services, Pricing and Availability

4.1 – We make all reasonable efforts to ensure that all general descriptions of the Services available from Us correspond to the actual Services that will be provided to you, however please note that the exact nature of the Services may vary depending upon your individual requirements and circumstances.

4.2 – Please note that sub-Clause 4.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to variations of the correct Services, not to different Services altogether.

4.3 – Where appropriate, you may be required to select the required package of

4.4 – We neither represent nor warrant that all Services will be available at all times and cannot necessarily confirm availability until confirming your Order.

4.5 – We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any Order that you have already placed (please note sub-Clause 4.8 regarding VAT, however).

4.6 – All prices are checked by Us when We process your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing before proceeding with your Order to inform you of the mistake and to ask you how you wish to proceed.  We will give you the option to purchase the Services at the correct price or to cancel your Order (or the affected part thereof).  We will not proceed with processing your Order until you respond.  If We do not receive a response from you within 7 days, We will treat your Order as cancelled and notify you of the same in writing.

4.7 – In the event that the price of Services you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.

4.8 – All prices on Our Site include VAT where applicable. If the VAT rate changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

5. Orders – How Contracts Are Formed

5.1 – Our Site will guide you through the ordering process. Before submitting your Order to Us you will be given the opportunity to review your Order and amend any errors.  Please ensure that you have checked your Order carefully before submitting it.

5.2 – No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acknowledgement of receipt of your Order does not mean that We have accepted it.  Our acceptance is indicated by Us sending you an Order Confirmation by email.  Only once We have sent you an Order Confirmation will there be a legally binding contract between Us and you (“the Contract”).

5.3 – Order Confirmations shall contain the following information:

5.3.1 – Confirmation of the Services ordered including full details of the main characteristics of those Services;

5.3.2 – Fully itemised pricing for the Services ordered including, where appropriate, taxes and other additional charges;

5.4 – If We, for any reason, do not accept or cannot fulfil your Order, no payment shall be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 7 business days.

5.5 – You may change your Order at any time before We begin providing the Services by contacting Us.

5.6 – If you change your Order, We will confirm all agreed changes in writing.

5.7 – If you change your mind, you may cancel your Order or the Contract before or after We begin providing the Services subject to these Terms of Sale. For details of your cancellation rights, please refer to Clauses 8 and 9.

5.8 – We may cancel your Order at any time before We begin providing the Services in the following circumstances:

5.8.1 – The required personnel and/or required materials necessary for the provision of the Services are not available; or

5.8.2 – An event outside of Our control continues for more than 10 days (please refer to Clause 13 for events outside of Our control).

5.9 – If We cancel your Order under sub-Clause 5.8 and We have taken payment any such sums will be refunded to you as soon as possible and in any event within 7 business days. If We cancel your Order, you will be informed in writing by email.

5.10 – Any refunds due under this Clause 5 will be made using the same payment method that you used when ordering the Services.

6. Payment

6.1 – Payment for the Services are due in advance. Price and payment details will be confirmed in the Order Confirmation. Your chosen payment method will be charged as indicated.

6.2 – We accept the following methods of payment on Our Site:

6.2.1 – Credit Cards;

6.2.2 – Debit Cards;

6.3 – We do not charge any additional fees for any of the payment methods listed in sub-Clause 6.2

6.4 – If your chosen payment method fails and you do not make any payment to Us by the due date. We may charge you interest on the overdue sum at the rate of 2% per annum above the base lending rate of Santander Bank. Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment.  You must pay any interest due when paying an overdue sum.

6.5 – The provisions of sub-Clause 6.4 will not apply if you have promptly contacted Us to dispute a payment in good faith. No interest will accrue while such a dispute is ongoing.

7. Provision of the Services

7.1 – As required by law, We will provide the Services with reasonable skill and care, and in accordance with any information provided by Us about the Services and about Us. We will begin providing the Services on the date agreed when you make your Order (which We shall confirm in the Order Confirmation).  Please note that if you request that the Services begin within the legal 14 calendar day cancellation (or “cooling off”) period, your right to cancel may be limited or lost.  Please refer to Clauses 8 and 9 for more details on your cancellation rights, including the cooling off period.  We will use all reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.

7.2 – We will continue providing the Services as per your order confirmation.

7.3 – We will make every reasonable effort to provide the Services in a timely manner. We cannot, however, be held responsible for any delays if an event outside of Our control occurs. Please refer to Clause 14 for events outside of Our control.

7.4 – If We require any information or action from you in order to provide the Services, We will inform you of this as soon as is reasonably possible. Depending upon the nature of the Services you have ordered, We may require information or action such as correction to email address if added incorrectly at sign up, or payment details if added incorrectly, or if they have expired.

7.5 – If the information you provide or the action you take under sub-Clause 7.4 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result. If additional work is required from Us to correct or compensate for a mistake made as a result of delayed, incomplete or otherwise incorrect information or action that you have provided or taken, We will not be responsible for any payment period lost as a result.

7.6 – In certain circumstances, for example where there is a delay in you sending Us information or taking action required under sub-Clause 7.4, We may suspend the Services (and will inform you of that suspension by email).

7.7 – In certain circumstances, for example where We encounter a technical problem, We may need to suspend or otherwise interrupt the Services to resolve the issue. Unless the issue is an emergency that requires immediate action We will inform you in advance by email before suspending or interrupting the Services.

7.8 – If the Services are suspended or interrupted under sub-Clauses 7.7 you will not be required to pay for them during the period of suspension. You must, however, pay any sums that may already be due by the appropriate due date(s).

7.9 – If you do not pay Us for the Services as required by Clause 6, We may suspend the Services until you have paid any and all outstanding sums due.  If this happens, we will inform you by email.  This does not affect Our right to charge you interest on any overdue sums under sub-Clause 6.4.

8. Your Legal Right to Cancel (Cooling Off Period)

8.1 – If you are a consumer in the European Union (United Kingdom), you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. This period begins once your Order is accepted and We have sent you an Order Confirmation, i.e. when the Contract between you and Us is formed.  The period ends at the end of 14 calendar days after that date.

8.2 – If you wish to exercise your right to cancel under this Clause 8, you must inform Us of your decision within the cooling off period. Cancellation should be done by email and will be effective from the date on which you send Us your message. Please note that the cooling off period lasts for whole calendar days.  If, for example, you send Us an email or letter by 23:59 on the final day of the cooling off period, your cancellation will be valid and accepted.  If you would prefer to contact Us directly to cancel, please use the following details:

8.2.1 – Email: team@success-world.co.uk

8.3 – We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services in the future, however please note that you are under no obligation to provide any details if you do not wish to.

8.4 – As specified in sub-Clause 8.1, if Services are accessed within the 14 calendar day cooling off period, you will lose your right to a cooling off refund.

9. Cancellation After the Legal Cancellation Period

9.1 – Cancellation of Contracts after the 14 calendar day cooling off period has elapsed shall be subject to the specific terms governing those. Details of the relevant duration, cancellation provisions and minimum notice periods will be provided on payment pages and confirmed in Our Order Confirmation

9.2 – We may ask you why you have chosen to cancel and may use any answers you provide to improve Our services in the future, however please note that you are under no obligation to provide any details if you do not wish to.

9.3 – You may be entitled to cancel immediately by giving Us written notice in the following circumstances:

9.3.1 – We breach the Contract in a material way and fail to remedy the breach within 14 days of you asking Us to do so in writing; or

9.3.2 – We go into liquidation or have a receiver or administrator appointed over Our assets; or

9.3.3 – We change these Terms of Sale to your material disadvantage; or

9.3.4 – We are adversely affected by an event outside of Our control that continues for more than 14 days (as under sub-Clause 13.2.5).

9.4 – Eligibility for refunds may vary according to the Services ordered and reason for cancellation (9.3). You will be required to pay for Services supplied up until the point at which you inform Us that you wish to cancel.  Such sums will be deducted from any refund due to you. If you are cancelling due to Our failure to comply with these Terms of Sale or the Contract, you will not be required to make any payment to Us (unless such failure is due to an event outside of Our control or is due to your failure to comply with any of your obligations).

9.5 – Refunds under this Clause 9 will be issued to you within 7 days and in any event no later than 14 calendar days after the date on which you inform Us that you wish to cancel. Refunds will only be made using the same payment method you used when ordering the Services.

9.6 – If you have been provided with an online service connected to its equivalent live event and you access that online service, the live event money back guarantee and 14 day cooling off period will be automatically extinguished by virtue of having accessed the online service.

10. Our Rights to Cancel

10.1 – For cancellations before we begin providing the Services, please refer to sub-Clause 5.9.

10.2 – We may cancel the Services after We have begun providing them due to an Event outside of Our control that continues for more than 14 days (as under sub-Clause 13.2.4), or due to the non-availability of required personnel and/or required materials necessary for the provision of the Services. In such cases, you will only be required to pay for Services that We have already provided up until the point at which We inform you that We are cancelling the contract.  Such sums will be deducted from any refund due to you or, if no refund is due, no payment will be due from you and if you have already made any payment to us, such sums will be refunded to you.

10.3 – Once We have begun providing the Services, We may cancel the Contract at any time and will give you at least 30 days written notice of such cancellation. You will only be required to pay for Services that you have received.  Such sums will be deducted from any refund due to you or, if no refund is due, We will invoice you for the relevant sums.

10.4 – Refunds due under this Clause 10 will be issued to you within 7 business days and in any event no later than 14 calendar days after the day on which We inform you of the cancellation. Refunds will be made using the same payment method you used when ordering the Services unless you specifically request that We make a refund using a different method.

10.5 – We may cancel immediately by giving you written notice in the following circumstances:

10.5.1 – You fail to make a payment by the due date as set out in Clause 6. This does not affect Our right to charge you interest on any overdue sums as set out in sub-Clause 6.4; or

10.5.2 – You breach the contract in a material way and fail to remedy the breach within 14 days of Us asking you to do so in writing; or

10.5.3 – You breach the contract in such a way as to disrupt the Services for other customers and/or bring the Company into disrepute.

11. Problems with the Services and Your Legal Rights

11.1 – We always use reasonable endeavours to ensure that Our Services are trouble-free. If, however, there is a problem with the Services please contact Us as soon as is reasonable possible via email at team@success-world.co.uk.

11.2 – We will use reasonable endeavours to remedy problems with the Services as quickly as is reasonably possible and practical.

11.3 – As a consumer, you have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office.

12. Our Liability

12.1 – We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.

12.2 – We provide Services for information and make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

12.3 – Nothing in these Terms of Sale seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

12.4 – Nothing in these Terms of Sale seeks to exclude or limit Our liability for failing to perform the Services with reasonable care and skill or in accordance with information provided by Us about the Services or about Us.

12.5 – Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

13. Events Outside of Our Control (Force Majeure)

13.1 – We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

13.2 – If any event described under this Clause 13 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:

13.2.1 – We will inform you as soon as is reasonably possible;

13.2.2 – Our obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

13.2.3 – We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;

13.2.4 – If the event outside of Our control continues for more than 14 days We may cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event no later than 14 calendar days after the date on which We inform you of the cancellation;

13.2.5 – If an event outside of Our control occurs and continues for more than 14 days and you wish to cancel the Contract as a result, you may do so in any way you wish, however for your convenience We offer a cancellation link on our membership page. If you would prefer to contact Us directly to cancel, please use the following details:

Email: team@successworld.co.uk;

In each case, providing Us with your name, address, email address, telephone number, and Order Number.  Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event no later than 14 calendar days after the date on which you inform Us that you wish to cancel

14. Communication and Contact Details

14.1 – If you wish to contact Us with general questions or complaints, you may contact Us by email at team@success-world.co.uk

15. Complaints and Feedback

15.1 – We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

15.2 – All complaints are handled in accordance with these terms and conditions

If you wish to complain about any aspect of your dealings with Us, please contact Us by email, addressed to membership services at team@success-world.co.uk

16. How We Use Your Personal Information (Data Protection)

16.1 – All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.

16.2 – For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy, https://payments.property-investors.co.uk/policies/privacy-policy/

17. Other Important Terms

17.1 – We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing.  Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.

17.2 – You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.

17.3 – The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

17.4 – If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

17.5 – No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

17.6 – We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale at any time, We will give you at least 30 days written notice of the changes before they come into effect.  If you wish to cancel the Contract as a result, please refer to sub-Clause 9.4.

18. Law and Jurisdiction

18.1 – These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

18.2 – If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 18.1 above takes away or reduces your rights as a consumer to rely on those provisions.

18.3 – If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

18.4 – If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.

Terms Of Sale - Subscriptions
Last Published - 04/05/2020
BACKGROUND

These Terms of Sale, together with any and all other documents referred to herein, set out the terms under which Paid Content, accessed via Subscriptions, is sold by Us to consumers through this website, online.property-investors.co.uk (“Our Site”).  Please read these Terms of Sale carefully and ensure that you understand them before purchasing a Subscription.  You will be required to read and accept these Terms of Sale when ordering a Subscription.  If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to purchase a Subscription and access Paid Content through Our Site.  These Terms of Sale, as well as any and all Contracts are in the English language only.

1. Definitions and interpretation

1.1 – In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

“Contract”means a contract for the purchase of a Subscription to access Paid Content, as explained in Clause 5;
“Paid Content”means the digital content sold by Us through Our Site;
“Subscription”means a subscription to Our Site providing access to Paid Content;
“Subscription Confirmation”means our acceptance and confirmation of your purchase of a Subscription;
“We/Us/Our”means Success World Limited, a company registered in England under 12565531, whose registered address is Banner Grove, Birmingham B23 5UJ
“Subscription ID”means the reference number for your Subscription.
“Our Site”

means the combination of the following URL’s that in combination with one another server the scope of the Success World Limited product delivery platform.

https://payments.property-investors.co.uk
https://online.property-investors.co.uk

2. Information About Us

Our Site, online.property-investors.co.uk, is owned and operated by Success World Limited, a limited company registered in England under registration number  12565531, whose registered address is Banners Grove, Birmingham B23 5UJ.

3. Age Restrictions

Consumers may only purchase Subscriptions and access Paid Content through Our Site if they are at least 18 years of age.

4. Subscriptions, Paid Content, Pricing and Availability

4.1 – We make all reasonable efforts to ensure that all descriptions of Subscriptions and Paid Content available from Us correspond to the actual Subscription and Paid Content that you will receive.

4.2Please note that sub-Clause 4.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor discrepancies.  Please refer to Clause 9 if your Subscription or the Paid Content is incorrect.

4.3 – We may from time to time change Our prices. Changes in price will not affect any Subscription that you have already purchased but will apply to any subsequent renewal or new Subscription. We will inform you of any change in price at least 30 days before the change is due to take effect. If you do not agree to such a change, you may cancel the Contract as described in sub-Clause 11.1.

4.4 – Minor changes may, from time to time, be made to certain Paid Content, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues. These changes will not alter the main characteristics of the Paid Content and should not normally affect your use of that Paid Content. However, if any change is made that would affect your use of the Paid Content, suitable information will be provided to you.

4.5In some cases, as described in the relevant content descriptions, We may also make more significant changes to the Paid Content.  If We do so, We will inform you at least 30 days before the changes are due to take effect.  If you do not agree to the changes, you may cancel the Contract as described in sub-Clause 11.1.

4.6Where any updates are made to Paid Content, that Paid Content will continue to match Our description of it as provided to you before you purchased your Subscription to access the Paid Content.  Please note that this does not prevent Us from enhancing the Paid Content, thereby going beyond the original description.

4.7We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. Changes in price will not affect any order that you have already placed (please note sub-Clause 4.11 regarding VAT, however).

4.8All prices are checked by Us before We accept your order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your order, We will simply charge you the lower amount and continue processing your order.  If the correct price is higher, We will give you the option to purchase the Subscription at the correct price or to cancel your order (or the affected part of it).  We will not proceed with processing your order in this case until you respond.  If We do not receive a response from you within 7 days, We will treat your order as cancelled and notify you of this in writing.

4.9If We discover an error in the price or description of your Subscription after your order is processed, We will inform you immediately and make all reasonable efforts to correct the error.  You may, however, have the right to cancel the Contract if this happens.  If We inform you of such an error and you do wish to cancel the Contract, please refer to sub-Clause 11.4.

4.10If the price of a Subscription that you have ordered changes between your order being placed and Us processing that order and taking payment, you will be charged the price shown on Our Site at the time of placing your order.

4.11All prices on Our Site include VAT where applicable. If the VAT rate changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

5. Orders – How Contracts Are Formed

5.1Our Site will guide you through the process of purchasing a Subscription.  Before completing your purchase, you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.

5.2If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, We will cancel your order and treat the Contract as being at an end. We will not be responsible for any delay in the availability of Paid Content that results from you providing incorrect or incomplete information.

5.3No part of Our Site constitutes a contractual offer capable of acceptance.  Your order to purchase a Subscription constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you a Subscription Confirmation by email. Only once We have sent you a Subscription Confirmation will there be a legally binding Contract between Us and you.

5.4 – Subscription Confirmations shall contain the following information:

5.4.1 – Your Subscription ID;

5.4.2Confirmation of the Subscription ordered including full details of the main characteristics of the Subscription and Paid Content available as part of it;

5.4.3Fully itemised pricing for your Subscription including, where appropriate, taxes, and other additional charges;

5.4.4The date of commencement of your Subscription (including the start date, and the billing date);

5.4.5Confirmation of your acknowledgement that the Paid Content will be made available to you immediately and that you will lose your legal right to change your mind and cancel upon accessing the Paid Content as detailed below in sub-Clause 10.1;

5.5In the unlikely event that We do not accept or cannot fulfil your order for any reason, We will explain why in writing.  No payment will be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 7 business days.

5.6Any refunds under this Clause 5 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs.

5.7Refunds under this Clause 5 will be made using the same payment method that you used when purchasing your Subscription unless you specifically request that We make a refund using a different method.

6. Payment

6.1Payment for Subscriptions must always be made in advance. Your chosen payment method will be charged when we process your order and send you a Subscription Confirmation (this usually occurs immediately and you will be shown a message confirming your payment).

6.2 – We accept the following methods of payment on Our Site:

6.2.1 – Credit Cards;

6.2.2 – Debit Cards;

6.3If you do not make any payment due to Us on time, We will suspend your access to the Paid Content.  For more information, please refer to sub-Clause 7.5.  If you do not make payment within 7 days of Our reminder, We may cancel the Contract.  Any outstanding sums due to Us will remain due and payable.

6.4If you believe that We have charged you an incorrect amount, please contact Us at team@success-world.co.uk as soon as reasonably possible to let us know.  You will not be charged for Paid Content while availability is suspended.  

7. Provision of Paid Content

7.1Paid Content appropriate to your Subscription will be available to you immediately when We send you a Subscription Confirmation and will continue to be available for the duration of your Subscription (including any renewals), or until you end the Contract.

7.2When you place an order for a Subscription, you will be required to expressly acknowledge that you wish the Paid Content to be made available to you immediately.  You will also be required to expressly acknowledge that by accessing (e.g. downloading or streaming) the Paid Content, you will lose your legal right to cancel if you change your mind (the “cooling-off period”).  Please see sub-Clause 10.1 for more information.

7.3In some limited circumstances, We may need to suspend the provision of Paid Content (in full or in part) for one or more of the following reasons:

7.3.1To fix technical problems or to make necessary minor technical changes;

7.3.2To update the Paid Content to comply with relevant changes in the law or other regulatory requirements;

7.3.3To make more significant changes to the Paid Content, as described above in sub-Clause 5.5.

7.4If We need to suspend availability of the Paid Content for any of the reasons set out in sub-Clause 7.3, We will inform you in advance of the suspension and explain why it is necessary (unless We need to suspend availability for urgent or emergency reasons such as a dangerous problem with the Paid Content, in which case We will inform you as soon as reasonably possible after suspension).  You will not be charged while availability is suspended and your Subscription will be extended by a period equivalent to the length of the suspension (unless the period of suspension is less than 24 hours).  If the suspension lasts (or We tell you that it is going to last) for more than 14 days, you may end the Contract as described below in sub-Clause 11.2.

7.5We may suspend provision of the Paid Content if We do not receive payment on time from you.  We will inform you of the non-payment on the due date, however if you do not make payment within 7 days of Our notice, We may suspend provision of the Paid Content until We have received all outstanding sums due from you.  If We do suspend provision of the Paid Content, We will inform you of the suspension.  You will not be charged for any Paid Content while provision is suspended.

7.6Any refunds under this Clause 7 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs.

7.7Refunds under this Clause 7 will be made using the same payment method that you used when purchasing your Subscription unless you specifically request that We make a refund using a different method.

8. Licence

8.1When you purchase a Subscription to access Paid Content, We will grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the relevant Paid Content for personal, non-commercial purposes.  The licence granted to you does not give you any rights in Our Paid Content (including any material that We may licence from third parties).

8.2The licence granted to you under sub-Clause 8.1 is subject to the following usage restrictions and/or permissions:

8.2.1You may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Paid Content (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’).

9. Problems with the Paid Content

9.1By law, We must provide digital content that is of satisfactory quality, fit for purpose, and as described.  If any Paid Content available through your Subscription does not comply, please contact Us as soon as reasonably possible to inform Us of the problem.  Your available remedies will be as follows:

9.1.1If the Paid Content has faults, you will be entitled to a repair or a replacement.

9.1.2If We cannot fix the problem, or if it has not been (or cannot be) fixed within a reasonable time and without significant inconvenience to you, you may be entitled to a full or partial refund.

9.1.3If you can demonstrate that the fault has damaged your device or other digital content belonging to you because We have not used reasonable care and skill, you may be entitled to a repair or compensation.  Please refer to sub-Clause 12.3 for more information.

9.2Please note that We will not be liable under this Clause 9 if We informed you of the fault(s) or other problems with particular Paid Content before you accessed it and it is that same issue that has now caused the problem (for example, if the Paid Content in question is an alpha or beta version and We have warned you that it may contain faults that could harm your device or other digital content); if you have purchased the Paid Content for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Paid Content for that purpose; or if the problem is the result of misuse or intentional or careless damage.

9.3If there is a problem with any Paid Content, please contact Us at team@success-world.co.uk or visit the contact page on Our Site to inform Us of the problem.

9.4Refunds (whether full or partial, including reductions in price) under this Clause 9 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.

9.5Refunds under this Clause 9 will be made using the same payment method that you used when purchasing your Subscription unless you specifically request that We make a refund using a different method.

9.6For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

10. Cancelling Your Subscription

10.1If you are a consumer in the European Union, by default you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason, including if you have changed your mind, and receive a refund.  The period begins once We have sent you your Subscription Confirmation (i.e. when the Contract between you and Us is formed) and ends when you access (e.g. download or stream) the Paid Content, or 14 calendar days after the date of Our Subscription Confirmation, whichever occurs first.

10.2After the cooling-off period, you may cancel your Subscription at any time, however subject to sub-Clause 10.3 and Clause 11, We cannot offer any refunds and you will continue to have access to the Paid Content for the remainder of your current Subscription (up until the renewal or expiry date, as applicable), whereupon the Contract will end.

10.3If you purchase a Subscription by mistake (or allow your Subscription to renew by mistake), please inform Us as soon as possible and do not attempt to access any Paid Content.  Provided you have not accessed any Paid Content since the start date (or renewal date, as appropriate) of the Subscription We will be able to cancel the Subscription and issue a full refund.  If you have accessed any Paid Content once the Subscription has started, We will not be able to offer any refund and you will continue to have access to the Paid Content for the remainder of the Subscription (up until the renewal or expiry date, as applicable).

10.4If you wish to exercise your right to cancel under this Clause 10, you may inform Us of your cancellation in any way you wish, however for your convenience We offer a cancellation link on Our Site.  Cancellation by email is effective from the date on which you send Us your message. If you would prefer to contact Us directly to cancel, please use the following details:

10.4.1Email: team@success-world.co.uk;

in each case, providing Us with your name, address, email address, telephone number, and Subscription ID.

10.5We may ask you why you have chosen to cancel and may use any answers you provide to improve Our content and services, however please note that you are under no obligation to provide any details if you do not wish to.

10.6Refunds under this Clause 10 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform Us that you wish to cancel.

10.7Refunds under this Clause 10 will be made using the same payment method that you used when purchasing your Subscription unless you specifically request that We make a refund using a different method.

11. Your Other Rights to End the Contract

11.1You may end the Contract at any time if We have informed you of a forthcoming change to your Subscription or the Paid Content (as described in sub-Clauses 4.3 or 4.5) or to these Terms of Sale that you do not agree to.  If the change is set to take effect or apply to you before the end of your current Subscription, We will issue you with a pro-rated refund equal to the remaining time left in that Subscription.  If the change will not take effect or apply to you until the expiry of your current Subscription, the Contract will end at the end of that Subscription period and you will continue to have access to the Paid Content until that date.

11.2If We have suspended availability of the Paid Content for more than 7 days, or We have informed you that We are going to suspend availability for more than 7 days, you may end the Contract immediately, as described in sub-Clause 8.4.  If you end the Contract for this reason, We will issue you with a partial refund for the remainder of the current month during which cancellation occurred.

11.3If there is a risk that availability of the Paid Content will be significantly delayed because of events outside of Our control, you may end the Contract immediately.  If you end the Contract for this reason, We will issue you with a partial refund for the remainder of the current month during which cancellation occurred.

11.4If We inform you of an error in the price or description of your Subscription or the Paid Content and you wish to end the Contract as a result, you may end it immediately.  If you end the Contract for this reason, We will issue you with a partial refund for the remainder of the current month during which cancellation occurred.

11.5You also have a legal right to end the Contract at any time if We are in breach of it.  You may also be entitled to a full or partial refund and compensation.  For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

11.6Refunds under this Clause 11 will be made within 14 calendar days of the date on which your cancellation becomes effective, using the same payment method that you used when purchasing your Subscription unless you specifically request that We make a refund using a different method.

11.7If you wish to exercise your right to cancel under this Clause 11, you may do so in any way you wish, however for your convenience We offer a cancellation link on Our Site.  If you would prefer to contact Us directly to cancel, please use the following details:

11.7.1Email: team@success-world.co.uk

in each case, providing Us with your name, address, email address, telephone number, and Subscription ID.

11.8We may ask you why you have chosen to cancel and may use any answers you provide to improve Our content and services, however please note that you are under no obligation to provide any details if you do not wish to.

12. Our Liability to Consumers

12.1 – We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.

12.2Our Paid Content is intended for non-commercial use only.  We make no warranty or representation that the Paid Content is fit for commercial, business or industrial use of any kind.  We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

12.3If, as a result of Our failure to exercise reasonable care and skill, any digital content (including but not limited to Paid Content) from Our Site damages your device or other digital content belonging to you, We will either repair the damage or pay you appropriate compensation.  Please note that We will not be liable under this provision if:

12.3.1We have informed you of the problem and provided a free update designed to fix it, but you have not applied the update; or

12.3.2The damage has been caused by your own failure to follow Our instructions; or

12.3.3Your device does not meet any relevant minimum system requirements that We have made you aware of before you purchased your Subscription.

12.3.4Your device did not have up to date virus protection software at the time of damage. 

12.4Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

12.5Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer.  For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

13. Contacting Us

13.1If you wish to contact Us with general questions or complaints, you may contact Us by email at team@success-worlds.co.uk.

14. Complaints and Feedback

14.1 – We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

14.2All complaints are handled in accordance with Our complaints handling policy and procedure, available from our website and customer services respectively.

14.3 – If you wish to complain about any aspect of your dealings with Us, please contact Us in one of the following ways:

14.3.1By email, addressed to member services, at team@success-world.co.uk; or

14.3.2By contacting Us by telephone on 020 8088 3170 and choosing option 2 when prompted.

15. How We Use Your Personal Information (Data Protection)

15.1 – All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.

15.2 – For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy, https://payments.property-investors.co.uk/policies/privacy-policy

16. Other Important Terms

16.1 – We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing.  Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.

16.2 – You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.

16.3 – The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

16.4 – If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

16.5 – No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

16.6We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements.  If We change these Terms of Sale as they relate to your Subscription, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them (also see sub-Clause 11.1 above).

17. Law and Jurisdiction

17.1 – These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

17.2 – If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 18.1 above takes away or reduces your rights as a consumer to rely on those provisions.

17.3 – If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

17.4 – If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.